At airfairness, we regard data privacy as an essential aspect of our operations. Our Privacy Policy and protocols are designed to handle personal data appropriately and legally, ensuring confidentiality, integrity, and availability.
This Privacy Policy is applicable to www.airfairness.com, owned and managed by airfairness. In the context of this Privacy Policy, the terms "airfairness", "we", "us", or "our" are used to refer to our entire corporate group or to individual companies within the group, as the context may require.
This Privacy Policy represents the complete online privacy policy applicable to our activities. It elaborates on the types of information we gather, how we use, share, and secure the information you provide. It also explains your choices regarding the use, access and correction of your personal data.
We process personal data within Canada. Our activities are governed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), which protects the fundamental rights and freedoms of individuals and in particular their right to the protection of personal data.
airfairness is regarded as the data controller and will determine the purposes and means of the processing of personal data.
In this Privacy Policy, unless otherwise defined herein, the capitalized terms shall have the same meaning as in our Terms And Conditions.
Personal data refers to any information that is associated with an identified or identifiable individual. Personal data encompasses all sorts of information that directly or indirectly identify a person, such as names, dates of birth, addresses, e-mail addresses, phone numbers, etc.
Our Privacy Policy is based on the following data protection principles:
To avail our services and provide us with the necessary information, you may be required to supply personal data. This data assists us in operating and enhancing our services and business. Personal data can be submitted via our website, email, other digital or software solutions we support, postal service, or phone. We strictly adhere to the GDPR when collecting all personal data. We only process personal data for explicit, specified, and legitimate purposes or for purposes required by law where we operate.
Primarily, we gather personal data such as names, birth dates, addresses, e-mail addresses, telephone numbers, passports/IDs, and national identification numbers. This data helps us deliver our Eligibility Service, Information Service, and Justice as a Service according to the Agreement, which forms the crux of our business operations.
Additionally, we gather personal data for statistical, administrative, and communication purposes, as well as for IT and security management, physical security, systems for authentication and authorization, support systems, and internal project and team collaboration.
We acquire flight data from third parties, which include details on delayed or cancelled flights within a specified timeframe etc. This non-personal data is combined with personal data, and this Eligibility Service is solely used to inform about the possibility of having an eligible Claim. Our Justice as a Service will be provided for eligible Claims upon request.
We use personal data for the purpose it is collected and retain it no longer than necessary for that purpose. We may hold your data as long as your account is active or as required to offer services, fulfill legal obligations or for any of the mentioned purposes. Access to personal data is strictly limited to authorized airfairness personnel and its controlled subsidiaries and affiliates with a valid business need for the data, under a corporate binding agreement with airfairness.
Our website and our partners utilize cookies or similar technologies to enhance user experience, analyze trends, manage the website, track user activity on the site, and gather demographic information about our user base. Cookies are small text files placed on your device to track usage patterns and record preferences. Our cookies do not contain information that can directly identify individuals. We automatically gather certain information using cookies and tracking technologies such as IP addresses, browser type, ISP, referring/exit pages, files viewed on our site (e.g., HTML pages, graphics), operating system, date/time stamp, and/or clickstream data to analyze aggregate trends and manage the site. You can control the use of cookies at the individual browser level, but if you opt to disable cookies, it may limit the use of certain features or functions on our website or service.
We only transfer personal data to third parties under the following conditions:
We occasionally collaborate with other companies and business partners, within and outside the European Economic Area, such as legal representatives, technology companies, etc., to improve our products and services. Necessary information will be shared in these cases. We enter into written agreements containing data protection terms that safeguard your data before sharing personal information.
Service providers are only allowed to access the personal data they need to deliver their service. We won't disclose personal data to third parties for them to market their products or services to you.